At GULAABI GHERA, we are committed to delivering your sarees safely, securely, and on time. Every order is carefully packed to ensure it reaches you in perfect condition.

Please read our Shipping Policy below for complete details.

1. Shipping Locations

We currently ship to:

✅ All locations across India

We also offer international shipping to selected countries (details below).

2. Order Processing Time

All orders are processed and dispatched within:

⏳ 1–3 business days

Please note:

• Orders placed on Sundays or public holidays will be processed on the next working day.
• Dispatch time may vary during high-demand periods, festivals, sales, or unforeseen conditions.

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3. Estimated Delivery Time (India)

After dispatch, the estimated delivery timeline is:

🚚 3–7 business days (within India)

Delivery times may vary depending on:

• your location and pin code serviceability
• courier partner availability
• weather or logistical disruptions
• regional holidays

4. Shipping Charges (India)

Shipping charges are calculated at checkout based on:

• delivery location
• package weight
• order value
• running offers (if any)

📌 We may offer free shipping during special promotions or on qualifying orders.

5. Courier & Tracking Details

We ship through trusted courier partners to ensure safe and timely delivery.

Once your order is shipped, you will receive:

✅ Tracking link / AWB number via SMS / Email / WhatsApp (as applicable)

You can use this to track your package in real time.

6. Packaging & Quality Check

Each saree is:

• quality checked before dispatch
• securely packed to avoid damage in transit
• sealed properly for safe handling

We ensure premium packaging suitable for the elegance and value of our products.

7. Delivery Attempts

Courier partners generally make 2–3 delivery attempts.

If the delivery fails due to reasons such as:

• customer unavailable
• incorrect address
• phone not reachable
• refusal to accept delivery

the package may be returned to us.

📌 In such cases, re-shipping charges may apply.

8. Address Details Responsibility

Customers are requested to provide complete and correct details while placing the order, including:

• Full name
• House number / street / landmark
• Correct pin code
• Active phone number

GULAABI GHERA is not responsible for delivery issues caused due to incorrect or incomplete address details provided by the customer.

9. Delayed or Lost Shipments

While we aim to deliver every order within the estimated time, delays may happen due to courier-related or external factors.

If your shipment is delayed beyond the expected timeframe, please contact us and we will assist you promptly.

📌 If a package is confirmed lost in transit by the courier partner, we will offer:
✅ a replacement (if available)
or
✅ a refund (as per the situation)

10. Damaged Package / Missing Item (Important)

If you receive a package that appears tampered, opened, or damaged, please:

✅ Do not accept the delivery (if possible)
OR
✅ Record a clear unboxing video from start to end

📌 Unboxing video is mandatory for claims related to:

• damaged product
• missing item
• wrong product received

Without an unboxing video, we may not be able to process the claim.

International Shipping Policy

11. International Shipping Availability

✅ We offer international shipping to selected countries based on courier availability and serviceability.

If your country is not available at checkout, you can contact us and we will confirm if shipping can be arranged.

12. International Delivery Timeline

International orders are usually delivered within:

✈️ 7–15 business days (after dispatch)

Delivery time may vary depending on:

• destination country
• customs clearance
• local courier services
• weather or logistical disruptions

13. International Shipping Charges

International shipping charges are calculated based on:

• package weight
• destination country
• courier partner rates

📌 Exact shipping cost (if available) will be shown at checkout.
If not shown automatically, we will confirm charges with you before dispatch.

14. Customs Duties & Taxes

Please note:

📌 Customs duties, import taxes, VAT, or local charges (if applicable) are to be paid by the customer.

These charges are decided by your country’s customs authorities and are not included in the product price or shipping fee unless clearly stated.

GULAABI GHERA is not responsible for:

• customs delays
• customs charges
• packages held by customs authorities

15. International Returns & Exchanges

International returns are accepted only in the case of:

✅ Wrong product delivered
✅ Damaged product received

📌 However, international return shipping may not be covered unless the issue occurred from our side.

For international orders, we recommend contacting us immediately within 48 hours of delivery, along with photos & unboxing video, so we can assist quickly.

16. Contact Us

For shipping-related questions or support, feel free to contact us:

📧 Email: customercare@gulaabighera.com
📱 WhatsApp/Phone: 7800833333
🕒 Support Hours: 10:00 AM – 7:00 PM (Mon–Sat)