Returns & Refunds:

At GULAABI GHERA, we take great pride in the quality, authenticity, and finishing of every saree we deliver. Each product is carefully inspected and securely packed before dispatch. However, if you face any issue with your order, we are here to help.

Please read our Return & Refund Policy carefully before placing an order.

1. Returns Eligibility

We accept returns only in the following cases:

✅ You received a wrong product (different from what you ordered)
✅ You received a damaged product
✅ You received a product with a manufacturing defect (if applicable)

Returns are NOT accepted in the following cases:

  • If the product is used, washed, altered, or worn
  • If tags are removed
  • If the product is returned without original packaging
  • If the return request is raised after the allowed timeline
  • If the issue is due to minor variations in color, weave, or texture, which are natural in sarees (especially handcrafted and woven pieces)
  • If the product is purchased during Sale/Discount/Offer (unless received damaged or incorrect)

2. Return Request Timeline

To be eligible for a return, you must raise a request within:

📌 48 hours of delivery

Any request after 48 hours may not be accepted.

3. How to Request a Return

To request a return, please contact us via:

📧 Email: customercare@gulaabighera.com
📱 WhatsApp/Phone: 7800833333

Please share the following details:

  • Order ID
  • Customer Name
  • Product Name
  • Reason for return
  • Clear unboxing video/photos showing the issue (mandatory for damaged/wrong item cases)

✅ Important:
An unboxing video (from the moment the parcel is opened) is required to process claims for damaged or missing items.

4. Return Approval Process

Once we receive your request, our team will verify the details and respond within:

⏳ 2–3 business days

If approved, we will share the return pickup instructions.

5. Return Pickup & Shipping

  • If the return is approved due to damage, defect, or wrong product, we will arrange a pickup (where service is available) OR guide you for return shipping.
  • If reverse pickup is not available in your location, you may need to self-ship the product to us. In such cases, return shipping charges will be reimbursed only if the return is due to our mistake (wrong/damaged product).

📌 The saree must be returned in:

  • Original condition
  • Original packaging
  • With tags intact
  • Along with the invoice

6. Refund Policy

Once we receive the returned item and it passes quality inspection, the refund will be initiated.

Refunds are processed in the following ways:

✅ Original payment method (UPI/Card/Netbanking)
OR
✅ Store Credit (if preferred)

⏳ Refund Timeline:
Refunds will be processed within 5–7 business days after the product passes inspection.

7. Exchange Policy

Currently, we offer exchange only in limited cases such as:

  • Wrong product delivered
  • Damaged product

If you want a size/style change exchange, please note that sarees are limited-stock products, and availability may vary.

If exchange is not possible, we will provide a refund or store credit as per your preference.

8. Cancellation Policy

Orders can be cancelled only if they have not been shipped.

📌 Cancellation request must be made within 12 hours of placing the order.

If the order has already been shipped, cancellation will not be possible.

9. Non-Returnable Items

The following items are non-returnable unless damaged or incorrect:

  • Sarees purchased during sale/clearance
  • Customized/blouse stitched products
  • Gift cards (if applicable)

10. Color & Handcrafted Variations Disclaimer

Please note:
Due to lighting, screen settings, and photography, product colors may slightly differ from what you see online.

Also, handcrafted and woven sarees may have natural variations like:

  • minor weaving marks
  • slight texture differences
  • small thread irregularities

These are part of the saree’s uniqueness and are not considered defects.

11. Contact Us

For any return/refund related queries, feel free to reach out:

📧 Email: customercare@gulaabighera.com
📱 WhatsApp/Phone: 7800833333
🕒 Support Hours: 10:00 AM – 7:00 PM (Mon–Sat)

Shipping:

At GULAABI GHERA, we are committed to delivering your sarees safely, securely, and on time. Every order is carefully packed to ensure it reaches you in perfect condition.

Please read our Shipping Policy below for complete details.

1. Shipping Locations

We currently ship to:

✅ All locations across India

We also offer international shipping to selected countries (details below).

2. Order Processing Time

All orders are processed and dispatched within:

⏳ 1–3 business days

Please note:

  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • Dispatch time may vary during high-demand periods, festivals, sales, or unforeseen conditions.

3. Estimated Delivery Time (India)

After dispatch, the estimated delivery timeline is:

🚚 3–7 business days (within India)

Delivery times may vary depending on:

  • your location and pin code serviceability
  • courier partner availability
  • weather or logistical disruptions
  • regional holidays

4. Shipping Charges (India)

Shipping charges are calculated at checkout based on:

  • delivery location
  • package weight
  • order value
  • running offers (if any)

📌 We may offer free shipping during special promotions or on qualifying orders.

5. Courier & Tracking Details

We ship through trusted courier partners to ensure safe and timely delivery.

Once your order is shipped, you will receive:

✅ Tracking link / AWB number via SMS / Email / WhatsApp (as applicable)

You can use this to track your package in real time.

6. Packaging & Quality Check

Each saree is:

  • quality checked before dispatch
  • securely packed to avoid damage in transit
  • sealed properly for safe handling

We ensure premium packaging suitable for the elegance and value of our products.

7. Delivery Attempts

Courier partners generally make 2–3 delivery attempts.

If the delivery fails due to reasons such as:

  • customer unavailable
  • incorrect address
  • phone not reachable
  • refusal to accept delivery

the package may be returned to us.

📌 In such cases, re-shipping charges may apply.

8. Address Details Responsibility

Customers are requested to provide complete and correct details while placing the order, including:

  • Full name
  • House number / street / landmark
  • Correct pin code
  • Active phone number

GULAABI GHERA is not responsible for delivery issues caused due to incorrect or incomplete address details provided by the customer.

9. Delayed or Lost Shipments

While we aim to deliver every order within the estimated time, delays may happen due to courier-related or external factors.

If your shipment is delayed beyond the expected timeframe, please contact us and we will assist you promptly.

📌 If a package is confirmed lost in transit by the courier partner, we will offer:
✅ a replacement (if available)
or
✅ a refund (as per the situation)

10. Damaged Package / Missing Item (Important)

If you receive a package that appears tampered, opened, or damaged, please:

✅ Do not accept the delivery (if possible)
OR
✅ Record a clear unboxing video from start to end

📌 Unboxing video is mandatory for claims related to:

  • damaged product
  • missing item
  • wrong product received

Without an unboxing video, we may not be able to process the claim.

International Shipping Policy

11. International Shipping Availability

✅ We offer international shipping to selected countries based on courier availability and serviceability.

If your country is not available at checkout, you can contact us and we will confirm if shipping can be arranged.

12. International Delivery Timeline

International orders are usually delivered within:

✈️ 7–15 business days (after dispatch)

Delivery time may vary depending on:

  • destination country
  • customs clearance
  • local courier services
  • weather or logistical disruptions

13. International Shipping Charges

International shipping charges are calculated based on:

  • package weight
  • destination country
  • courier partner rates

📌 Exact shipping cost (if available) will be shown at checkout.
If not shown automatically, we will confirm charges with you before dispatch.

14. Customs Duties & Taxes

Please note:

📌 Customs duties, import taxes, VAT, or local charges (if applicable) are to be paid by the customer.

These charges are decided by your country’s customs authorities and are not included in the product price or shipping fee unless clearly stated.

GULAABI GHERA is not responsible for:

  • customs delays
  • customs charges
  • packages held by customs authorities

15. International Returns & Exchanges

International returns are accepted only in the case of:

✅ Wrong product delivered
✅ Damaged product received

📌 However, international return shipping may not be covered unless the issue occurred from our side.

For international orders, we recommend contacting us immediately within 48 hours of delivery, along with photos & unboxing video, so we can assist quickly.

16. Contact Us

For shipping-related questions or support, feel free to contact us:

📧 Email: customercare@gulaabighera.com
📱 WhatsApp/Phone: 7800833333
🕒 Support Hours: 10:00 AM – 7:00 PM (Mon–Sat)

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